Privacy Policy

Privacy Policy – SMS Communications & Customer Relations

NDura Developments Ltd.

NDura Developments Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect personal information provided by customers through SMS messaging and other customer service interactions.

1. Information We Collect

When you interact with us via SMS, phone, email, or other customer service channels, we may collect:

• Personal identifiers: Name, phone number, email address, and physical address (if applicable).
• Inquiry details: Nature of your request, property interests, project inquiries, or service-related concerns.
• Communication history: Records of messages, calls or correspondence for service quality and follow-up.

2. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your inquiries and provide customer support
• To confirm appointments or project details
• To send relevant updates, service alerts, or follow-ups
• To improve the quality of our services and customer experience
• For internal administrative and record-keeping purposes

We do not sell or share your personal information with third parties for marketing purposes.

3. SMS Communication Consent

By providing your phone number and communicating with us via SMS, you consent to receive:

• Appointment confirmations
• Project updates
• Customer service replies
•  Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
  

4. Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from NDura Developments Ltd., from 587-507-3603 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 587-507-3603. Mobile opt-in information is never shared with third parties. You can opt out at any time by replying “STOP” to any SMS message from us. For help, reply “HELP” or contact us directly at 587-507-3603.

5. Data Protection

We take reasonable steps to protect your information, including:

• Secure storage of digital communications
• Restricted access to customer data
• Routine deletion of outdated or irrelevant data
• Data Transfer and Sharing Restrictions: We do not transfer your personal information to any external organizations under any circumstances. We have strict policies in place to prevent unauthorized sharing of your data.

6. Third-Party Services

If we use trusted third-party providers for SMS or CRM (Customer Relationship Management) services, they are contractually obligated to comply with privacy laws and safeguard your information.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent for communications at any time

8. Policy Updates

We may update this policy periodically. The most recent version will always be available upon request or posted on our official channels.

9.  Contact Information for Consumers
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at 587-507-3603 or support@ndura.ca